We are dedicated to providing the service you deserve. But if you read the "About Us" section, you learned that Speech Recognition Solutions is a family-run business. Although we process about 2,000 orders a year and are regularly complimented for our personalized support, our relatively small size does not give us the luxury of an expansive customer support department. In fact, current operations are a shared effort of two full-time employees who are juggling a lot of responsibilities. Although we try to do so, we ask for your understanding if we are not able to answer your call and question right away.
Please consider the following when trying to reach us:
1. Most of our phone calls are handled by either Caitlyn or Tony; if one or both are already on a call you might be transferred to voicemail. We are usually aware of an inbound call when it happens and can address it as soon as we hang up, so please, leave a message with a call back number! The more information you provide in the message, the better prepared we'll be when we call you back. We do truly value your business and will likely call you back within 20-30 minutes.
2. We check email throughout the day and this is generally the best way to pose a question to us, troubleshoot a problem or request a return. We answer most emails within a half hour or so. The best means of emailing us is at this address: firstname.lastname@example.org Feel free to leave a phone number in your email if you believe a direct conversation will best deal with your question or request. We will almost always get back to you within an hour or so.
General contact information: