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Formal Dragon Software Support and Training

While basic installation and use of Dragon is fairly straight-forward, some users desire a bit of personalized help in installing and using the speech recognition software. We have the perfect solution for you.

Speech Recognition Solutions has partnered with a leading provider of Dragon support and is happy to offer a comprehensive set of support options to assist in your installation and use of the software.

General support options include:

  1. Personalized installation and product orientation
  2. Specific troubleshooting
  3. Live chat for instant assistance during working hours
  4. Access to a comprehensive KnowledgeBase
  5. Access to a "call-back" system
  6. Personalized training
  7. Custom command development support

Overview of eSupport Packages:

Assist Me Support Me Tier 1 Tier 2 Tier 3
$129/hr $149/year $250/year $599/year $1099/year
  • Software installation and configuration
  • A tour of your new product(s)
  • Work flow customization
  • Troubleshooting problem areas
  • Tips and techniques for power users
  • Staff training
  • Custom template and command creation
  • Network setup and configuration
  • Access to Knowlegebase
  • Live chat assistance
  • Remote Desktop support
  • Product tour and overview
  • Ticket creation and call-back
  • One year of access to support via phone, email or chat
  • Live Chat for instant support
  • Knowledgebase access
  • Remote Desktop support
  • Request a Callback
  • Ticketing System
  • 1 hour remote assistance & training
  • Live Chat
  • Request a Callback
  • Ticketing System
  • Knowledge Base
  • Remote Desktop Streaming Support Service
  • 4 Hours of Personalized Training
  • Live Chat
  • Request a Callback
  • Ticketing System
  • Knowledge Base Access
  • Remote Desktop Streaming Support Service
  • 4 Hours of Personalized Training
  • Work flow Discovery & Consultation
  • Custom Command Development
  • 4 Hours of Advanced Work flow Configuration

For detailed information on each support option, click on the "Buy now" link to be brought to the product page. For more information on support options, please contact us at 866-778-0524 or email us at support@speechrecsolutions.com.

On-Site Training

If use of speech recognition software is "mission critical" and you are not getting the results you expect after watching the tutorials included with the software and browsing our various support resources, it may be reasonable to consider some formal one-on-one training. Although such training can happen in person, and we can arrange for this, it is often more practical to set up some personalized on-line training. Either way, we can assist you in making this happen.

Speech Recognition Solutions has partnered with several highly experienced trainers and can facilitate direct contact in order to make such training happen. Keep in mind that successful training requires 2-4 hours and is best followed by a much briefer follow-up session several weeks later. Also keep in mind that formal training is pricey. We don't set the rate and do not profit in any way from your training ... we simply make the referral.

For more information on formal training, please call us at 866-778-0524 or email us at support@speechrecsolutions.com.

 

 


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Contact us for assistance in product selection, set-up, or troubleshooting by calling 866-778-0524 weekdays 10 am-2 pm eastern time or email us at support@speechrecsolutions.com.
 
Copyright 2017, Speech Recognition Solutions, LLC. All rights reserved.