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We are dedicated to providing the service you deserve. But if you read the "About Us" section, you learned that Speech Recognition Solutions is a family-run business. Although we process about 2,000 orders a year and are regularly complimented for our personalized support, our relatively small size does not give us the luxury of an expansive customer support department. In fact, current operations are a shared effort between the business owner (Jon) and an answering service. For this reason, we ask for your understanding if we are not able to answer your call and question right away.

Please consider the following when trying to reach us:

1. Most of our phone calls are handled by a live receptionist, through "Ruby". Ruby answers calls 24 hours per day, 7 days a week, and forwards all calls to the compay owner, Jon. Please leave a detailed message with the receptionist! It will help us prioritize our callbacks. The more information you provide in the message, the better prepared we'll be when we call you back. We do truly value your business and will likely call you back within 20-30 minutes.

2. We check email throughout the day and this is generally the best way to pose a question to us, troubleshoot a problem or request a return. We answer most emails within a half hour or so. The best means of emailing us is at this address: Feel free to leave a phone number in your email if you believe a direct conversation will best deal with your question or request. We will almost always get back to you within an hour or so.

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