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We are dedicated to providing the service you deserve. But if you read the "About Us" section, you learned that Speech Recognition Solutions is a family-run business. Although we process about 2,000 orders a year and are regularly complimented for our personalized support, our relatively small size does not give us the luxury of an expansive customer support department. In fact, current operations are a shared effort between the business owner (Jon) and our operations manager (Karen) who are juggling a lot of responsibilities. For this reason, we ask for your understanding if we are not able to answer your call and question right away.

Please consider the following when trying to reach us:

1. Most of our phone calls are handled by Karen, whether in the office or not (calls get forwarded to her). If we don't answer a call when you place it, please understand that a record of your call is immediately transferred to Karen, so please, leave a message with a call back number! The more information you provide in the message, the better prepared we'll be when we call you back. We do truly value your business and will likely call you back within 20-30 minutes.

2. We check email throughout the day and this is generally the best way to pose a question to us, troubleshoot a problem or request a return. We answer most emails within a half hour or so. The best means of emailing us is at this address: Feel free to leave a phone number in your email if you believe a direct conversation will best deal with your question or request. We will almost always get back to you within an hour or so.

General contact information:

  • Email:
  • Telephone:  866-778-0524 (Please, leave a message if you reach our voicemail)
  • Hours: Monday through Friday, 11 am - 2 pmEastern Time (emails are often answered outside these hours as well)
  • Fax: 866-778-0524
  • Mail:

    Speech Recognition Solutions
    4 Spencer Rd.
    Hanover, NH 03755


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