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About Speech Recognition Solutions

Our Business

Speech Recognition Solutions is a family run business founded in 2005 by Jon Wahrenberger. It was originally created to assist users of speech recognition software by providing a source of high quality microphones and other resources. In 2009 the company expanded to include software, training, and support. The company is based in Lebanon, New Hampshire.  In late December of 2012 Speech Recognition Solutions acquired the assets, including web site, of eMicrophones.com.

Speech Recognition Solutions remains a family owned and managed business and prides itself on personalized care and support, simple access, and a business approach placing customer satisfaction before profit. For more information, see our "business philosophy" below.

Our team:

Jon W. Wahrenberger, MD
President & Medical Director

Jon Wahrenberger, MD, is a board certified internist and cardiologist and continues to practice clinical cardiology at Dartmouth Hitchcock Medical Center in Lebanon, NH.  From 2007 to 2011 his clinical responsibilities also included a full-day-per-week commitment to medical informatics at Dartmouth-Hitchcock.  Dr. Wahrenberger currently provides physician over-site to the speech recognition program at Dartmouth-Hitchcock. He remains actively involved in managing Speech Recognition Solutions, keeping the company oriented to assisting physician work-flow and maximizing physician productivity.  Contact Jon at: jon@speechrecsolutions.com 

  Picture of Jon Wahrenberger

Raymond Rose
Operations Manager

Ray joined Speech Recognition Solutions in January of 2015.  Ray has a long history in business management, purchasing, and accounting. He has a particular affinity for customer support and is likely to be the one that answers the phone when you call Speech Recognition Solutions. Ray oversees most business functions at the company and is the person to be sure the bills are paid, shelves are stocked and orders are fulfilled accurately. Ray can be reached at 866-778-0524 or via email at ray@speechrecsolutions.com

 

 

Wayne Morrison
Director of Technical Support and Training

Wayne joined Speech Recognition Solutions in December of 2015.  Wayne has extensive computer experience, and has been working with computer hardware & software for over 30 years.  He has also been involved in providing technical training to end-users of hardware & software products for a number of years.  Wayne now brings all of that experience to providing support for the customers of Speech Recognition Systems.  Wayne can be reached at 866-778-0524 or via email at wayne@speechrecsolutions.com

 

Our Business Philosophy

Starting a business from the ground up has been an opportunity for us to "do it right". Like everyone, we have been discouraged by the impersonal treatment we have received at other businesses and have built our business around a philosophy aimed at optimizing customer satisfaction ... and letting us sleep well at night.
  1. We consider it our responsibility to keep up to date on the latest products and provide our customers with both a broad offering of software and hardware as well as the information necessary to make an informed purchase.
  2. In all situations it is our desire to steer you to the right product, even if that product must be purchased elsewhere. We understand that pushing a product which will not meet a customer's needs is a formula for unhappiness for both buyer and seller.
  3. We strive to keep prices as low as humanly possible; this doesn't mean you won't be able to find a lower price, but we always hope that the combination of our product, pre- and post-sales support, and return policy will leave you with the best possible overall value.
  4. Our sources and methods will never be a secret and we will openly share with our customers and web browsers our methods of construction and sources for any products we make or sell. We will not engage in making secret or "proprietary" changes or modifications to products we sell.
  5. We don't believe in "handling fees". Whatever profit we make will be reflected in our purchase price and not padded further in the form of handling fees.
  6. We will always put our reputation and integrity before profit.
  7. We will bend over backwards to assure that each and every interaction and sale leaves you satisfied.
  8. Your privacy is a priority to us and your personal information will never be shared or sold; likewise we will not send you unsolicited emails beyond those needed to complete a purchase and a rare notification about a new product.

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Contact us for assistance in product selection, set-up, or troubleshooting by calling 866-778-0524 weekdays 10 am-2 pm eastern time or email us at support@speechrecsolutions.com.
 
Copyright 2013, Speech Recognition Solutions, LLC. All rights reserved.