Returns

Microphones and Accessories: As we provide only high quality microphones and attempt to assist you in selecting the right product for your needs, we have very few returns. We are committed, nonetheless, to your satisfaction. If, within the first two weeks of your purchase you decide you are not happy with your product or products, please contact us by phone or email letting us know the nature of your problem. We would like to have the opportunity to assist you in making sure your microphone is configured properly before having you return it. If, however, you would like to return your product for any reason during the first two weeks following your purchase, we will gladly accept it and offer you a full refund of your original purchase price. Please note, however, we will return the cost of domestic ground shipping to your location and not additional costs associated with Next Day Air, 2nd Day Air, international shipping, etc. Also please note that in order for us to offer a refund, you must return the product in "like-new" condition and with ALL original manufacturer's packaging, instructions, etc. included. If there are missing parts, we will be forced to return the item to you and will not issue a refund.

Restocking Fees: We do not charge a "restocking fee" when products are returned in "like new" condition and with all manufacturer's packaging and literature. We will, though, ask that you pay any shipping costs associated with returning the product to us. In the unlikely event that a product is returned damaged or showing evidence of wear, we reserve the right to charge a 15% restocking fee. To date, we have never needed to do this! As stated above, if there are parts missing and the product cannot be resold as a working "used" product, we will not issue a refund and will return your product to you.

Late Returns: If you've had a product for more than 2 weeks and feel that there are circumstances that make it reasonable and necessary to return it, please talk with us about it. We'll certainly consider your circumstances and request. But we make no promises about accepting goods beyond 2 weeks after the sale.

Software, Videos & Books: For obvious reasons, we do not allow returns on software once the box is opened. If you change your mind about a software purchase before you've opened the box, please contact us to arrange a return. We do not charge a restocking fee on software which is returned unopened and without external damage. If you feel you have a legitimate to return a software product once opened, your only option will be to take up your case with the software manufacturer. Similarly, we do not accept returns on books or videos once opened.

Warranty Claims

Speech Recognition Solutions promises to send you a brand new, normally functioning product. Should your product not work properly upon arrival or fail for any reason during the initial 2 week period, we will gladly accept your microphone in return and provide you with either a replacement product or refund, depending upon your preference. Should a product fail to work properly after the initial 2-week period we will ask you to take up the issue with the microphone manufacturer and will assist you as needed in finding proper channels for making your warranty claim with the manufacturer.

Contact numbers for warranty claims and manufacturer's technical support::

Andrea: 800-707-5779 or 631-719-1800
Buddy (Insync Speech Technologies): (905) 488-9719
Dictaphone: 781-565-5000
Jabra: 800-327-2230 
Olympus: (800) 622-6372
Philips: (212) 536-0500
Plantronics: (800) 544-4660
Radio Shack: 800-843-7422
Revolabs: 1-800-326-1088
Samson: 631-784-2200 or 800-372-6766
Sennheiser: (860) 434-9190
Shure: 800.516.2525 ext. 4
Umevoice/theBoom: 415.883.1500
VXI: 800.742.8588